สรุป 10 เทรนด์การตลาดประจำปี 2567 จับความเคลื่อนไหวและการเปลี่ยนแปลงของการตลาด โดย สมาคมการตลาดแห่งประเทศไทย
1. AI and Automation in Marketing:
✦ AI and automation are leveraged to redefine the customer experience, catering to their need for immediate gratification and more instant solutions. Through AI and automation in marketing, brands are engaging consumers in real-time, answering queries, and guiding purchasing decisions. These technologies can significantly enhance the efficiency and effectiveness of marketing campaigns by enabling personalized customer experiences, optimizing campaign performance, and providing valuable data-driven insights.
2. Hyper-Personalization Through Big Data and Analytics
✦ As big data technologies and machine learning algorithms evolve, personalization (as opposed to mass marketing strategies) will continue to play a strategic role for most companies, whether big or small, in marketing for 2024, contributing significantly to their profitability. Today’s consumer expects tailor-made experiences. With the vast amount of data available from various touchpoints—be it social media, websites, or even physical stores—brands can harness this information using sophisticated analytics. This results in hyper-personalized marketing strategies where content, products, offers, and communications are customized for individual consumers.
3. The rise of Answer Engine Optimization (AEO)
✦ One of the emerging trends poised to reshape the marketing landscape in 2024 is the ascendancy of Answer Engine Optimization (AEO). While Search Engine Optimization (SEO) has long been a cornerstone of online marketing strategies, the paradigm is shifting towards a new focus – optimizing for answer engines. AEO involves tailoring your online content to provide clear, structured answers to user queries. It goes beyond the traditional keyword-centric approach of SEO, focusing instead on creating content that is easily extracted and presented in answer boxes, featured snippets, and voice assistant responses.
4. Content Automation
✦ Content is central to any marketing strategy. Automation tools and AI are set to revolutionize content creation and distribution in 2024. Engaging, narrative-driven content can captivate audiences, foster a deeper connection with the brand, and effectively guide customers through the buying journey. Investing in content automation platforms will be essential for maintaining consistency and efficiency, making it a necessity for marketers and one of our top marketing trends. As a result, consumers will experience a seamless flow of content across various channels, ensuring a cohesive brand experience.
5. Sustainable and Purpose-Driven Marketing
✦ Consumers today are not just interested in purchasing products or services; they are keen on understanding a brand’s values, especially regarding environmental and social responsibility. This trend, spurred by global challenges like climate change and social injustices, has led to an increase in brands promoting their sustainability initiatives and ethical practices. As a result, there is a growing number of consumers searching for brands that align with their values in these areas. This shift underscores the rising demand for sustainability and ethical conduct in business. Aligning a brand with these values not only meets consumer expectations but also contributes to long-term brand loyalty and reputation.
6. Experimental Marketing
✦ Consistent innovation through experimentation can become the ultimate competitive advantage for today’s businesses. This approach emphasizes creativity, encourages experimentation, and empowers customers and employees to become brand advocates. This strategy merges the need for continuous marketing innovation with the influential power of brand advocacy. Experimental marketing fosters a culture of creativity. Leveraging the influence of brand advocates, like satisfied customers and employees, can result in more effective and authentic marketing efforts.
7. Niche and Micro-Influencer
✦ Influencer marketing will continue to evolve, serving as a powerful tool for reaching specific audiences and sourcing user-generated content. The focus is shifting from macro-influencers with large followings to micro and nano-influencers, who may have smaller but highly engaged audiences. Authenticity and niche relevance will be prioritized over mere follower counts. Additionally, AI-powered tools for influencer identification and tracking will streamline the marketing process, making it more data-driven and effective. This trend acknowledges the power of authentic connections and leverages technology for more precise influencer partnerships, leading to increased brand awareness, loyalty, and business success.
8. Inclusivity and Diversity
✦ While inclusivity and diversity in marketing have been on the rise over the last 2-3 years, they are expected to continue as vital trends throughout 2024. This trend is driven by consumers who increasingly seek brands that not only embrace diversity in their products, offers, and advertising but also genuinely promote inclusive values. Brands that successfully embody these principles are likely to not only resonate with a broader customer base but also cultivate a loyal following as a result.
9. Metaverse and Virtual Engagement:
✦ The concept of the Metaverse is generating excitement, engagement, and anticipation in the digital sphere. In the Metaverse, marketers have the opportunity to create immersive brand experiences, conduct virtual product launches, and tailor marketing campaigns based on users’ digital behaviors. This digital realm focuses on immersive virtual experiences to engage customers and foster community-building, leading to enhanced loyalty and engagement. In 2024, we can expect to see an increasing number of brands venturing into the Metaverse, engaging millions of users and showcasing the vast potential of this new digital frontier.
10. Tech-Enabled Marketing Ecosystems:
✦ To create sustainable competitive advantages in today’s dynamic business environment, many companies are focusing on building comprehensive and integrated marketing technology ecosystems to enhance operations and ROI. This underscores the necessity of adopting a holistic and integrated approach to marketing technology. This trend suggests that a well-structured marketing tech ecosystem can streamline operations, enhance customer personalization, and improve the return on investment by efficiently utilizing resources.
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